FAQ

Frequently Asked Questions

Q: How do I check the status of my order

A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - TRACK MY ORDER<-Order Lookup Page

Q: How long does shipping take?

A: Please allow up to 24-72 hours for your order to process, and then take up to one weeks to reach your doorstep

Q: Why does shipping take so long?

A: Our products are one of a kind and are significantly lower priced than other competitors in the woman sports wear clothing industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

Q: What’s your return policy?

A: Instead of returning items, you can contact us for full refund.Why?Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic,and we'll refund your money back in full amount.Then, if possible,you can donate your product to a local charity or recycle it.

Q: Can I cancel my order?

A: Cancellations are possible if you do not receive your package within the specified time frame for each individual product. Sometimes orders get sent out before we can process the cancellation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

Q:What happens if I receive the wrong items?

A: If there's an issue with your order--if it's the wrong size, wrong color,defective,or otherwise not exactly what you wanted--then simply notify us,and we'll give you a refund. You won't be asked to ship the product to us.

 

Q:Do you offer exchanges?

A: We do not offer exchanges.However,if for any reason you didn't get the exact product you expected, just let us know and we’ll exchange a new one to you.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!

Q: How do I order on your website?

A: Simply find the product you want and click on'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!